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Terms &Conditions

Conditions Relating to Your Use of Chocobong.com

1. Your Account

If you choose to use this website, it is your responsibility to maintain the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You are accepting all responsibility for the activities that occur under your account which requires access through your password. It is your responsibility to take all necessary steps to ensure that the password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

It is your duty to ensure that the details you enter into your account with us are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of the website.

Chocobong.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If an order is canceled, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, which also for part of the terms governing your visit to Chocobong.com, to understand our policies.

3. Access to Chocobong.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that all data transmitted will be free of errors. However, this cannot be guaranteed as the internet is not wholly within our control and we can only be responsible for our own servers and the information and programs contained therein. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. License for website access

Chocobong.com grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or to modify it, or any portion of it, except with express written consent of Chocobong.com. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Chocobong.com and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Chocobong.com's or its affiliates' names or trademarks without the express written consent of Chocobong.com. Any unauthorised use terminates the permission or license granted by Chocobong.com.

We are prepared to grant you a limited, revocable, and non-exclusive right to create a hyperlink to the Home page of Chocobong.com as long as the link does not portray Chocobong.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Chocobong.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Chocobong.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for legal purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
  • to cause annoyance, inconvenience or needless anxiety

6. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Chocobong.com reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you grant Chocobong.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Chocobong.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Chocobong.com, including the execution of deeds and documents, at the request of Chocobong.com.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Chocobong.com: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Chocobong.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Chocobong.com and its affiliates for all claims brought by a third party against Chocobong.com or its affiliates arising out of or in connection with a breach of any of these warranties.

7. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Chocobong.com, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Chocobong.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Chocobong.com, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or reutilise parts of the contents of the website without Chocobong.com's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for reutilisation of any substantial parts of this website, without Chocobong.com's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Chocobong.com's express written consent.

8. Trademarks

Chocobong.com, PayPal and other marks indicated on our website are trademarks or registered trademarks of Chocobong.com and PayPal (Europe) Ltd. respectively. Chocobong.com's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Chocobong.com. Chocobong.com's trademarks and trade dress may not be used in connection with any product or service that is not Chocobong.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Chocobong.com. All other trademarks not owned by Chocobong.com that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Chocobong.com.

9. Patents

One or more patents may apply to this website and to the features and services accessible via the website. These patents are valid throughout the world and Chocobong.com acknowledges their validity and complies with them. Chocobong.com does not grant, give, license, sub-license or in any way allow any other party to take advantage of the intellectual copyright protected by these patents. Any party who wishes to avail themselves of any use of such patented property must make their representations directly to the patent holder and such an application is made without any reference or implication of consent or knowledge of Chocobong.com.

Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products by Chocobong.com to you.

10. Our contract

When you place an order to purchase a product from Chocobong.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail as having been dispatched do not form part of that contract.

11. Returns

Please review our Returns Policy, which applies to products purchased from us. In addition to our Returns Policy, you are entitled to a statutory cooling-off period of seven business days. Please be aware that Chocobong.com's products are all food items with a restricted shelf life. We are unable to accept returns on items purchased more than 14 days after their delivery date.

12. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such although we do our very best to meet your delivery date requests. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Despite our best efforts, it is possible that a product can be mis-priced. Take confidence however, that we check all prices as part of our post order processing. If an items correct price is lower than our stated price, we charge the lower amount and send you the product. If an items correct price is consequentially higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

13. Customs and Delivery Overseas from the UK

Chocobong.com supplies quality Belgian chocolates for the UK market. However, if you choose to order items for delivery to an overseas destination the following terms apply:

When ordering goods from Chocobong.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Chocobong.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Any order that is placed for delivery outside of the UK is accepted on the sole understanding that our Returns Policy is invalid and nullified in this instance. However, we may, solely at our discretion, consider any matter concerning a problem with an overseas order on an individual basis.

14. Health & Safety

All products supplied by Chocobong.com comply with all UK and European Union laws and guidelines in relation to Health and Safety as well as Food Handling legislation.

Conditions Relating to Both Your Use of Chocobong.com and Sales to You

15. Children

Chocobong.com does not sell products for purchase by children. We sell products that are suitable for consumption by children but for purchase by adults. If you are under 18, you may use Chocobong.com only with the involvement of a parent or guardian.

16. Other businesses

Parties other than Chocobong.com may provide services, or sell product lines on this website. In addition, we may provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Chocobong.com does not assume any responsibility or liability for the actions, products and content of any of these or any other third-parties. You should carefully review the privacy statements and other conditions of use of any third parties.

17. Electronic communications

When you visit Chocobong.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

18. Losses

Chocobong.com will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Chocobong.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

19. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

20. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not in any way affect your statutory rights.

21. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

22. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.

23. Our details

This website is owned and operated by Chocobong.com. Parts of the website, specifically the areas relating to payment for purchases made are owned and operated by PayPal (Europe) Ltd.

For the Chocobong.com website:
Chocobong.com
131 St. Peters Court
High Street
Chalfont St. Peter
Buckinghamshire  SL9 9QJ
Great Britain

Chocobong.com is a division of Flamble Limited, a Company Registered in the UK number: 03557334

You can contact us by clicking here.