Frequently Asked Questions...
How long will they last?
These chocolates are made from fresh ingredients and do not have a long shelf life. They can reasonably be expected to last six weeks but this time will shorten in the heat of summer and may well extend slightly in the cooler months. The chocolates are delivered to us on a weekly basis from Brugge and you can be assured that they are fresh when they are delivered to you. We will not supply you with old products. We are very careful about our stock rotation in order to ensure that you only purchase fresh chocolates.
In normal use, the chocolates will far outlast your ability to resist them.
Should I keep them in the fridge?
No, we do not recommend keeping these chocolates in the fridge as they will discolour and the flavour will degrade. In the height of summer, they should ideally be kept in an air-conditioned room but a cool dark room will do just fine.
What is the best conditions to keep them fresh for as long as possible?
The best temperature range is 18 to 22 degree centigrade (64 to 72 degree Fahrenheit). The sort of place you would keep fresh vegetables like potatoes in, is suitable for ensuring a maximum life. But your living room will do fine and will also shorten the prior-consumption life as much as possible so that you can then order some more.
Can I choose which chocolates are packed in the box?
Unfortunately, at this point in time, no. We are unable to provide a customised selection. This is something we are working on and we do expect to be able to offer a 'pick and mix' self selection web page in the future.
Can you gift wrap, or tie with fancy ribbons to decorate the box?
We do offer a gift wrapping service where we use a high quality wrapping paper along with suitable matching ribbons. We can provide a 'tie on' card on which we can write a brief personalised message that you dictate to us. If you wish to avail yourself of this please fill in the appropriate box when completing your order on at the Checkout.
What if I don't like the Chocolates?
Then please let us know as soon as possible by going through our returns procedure and we will arrange a full refund. Please note that we will not provide a refund to those who return a box with just one chocolate left.
What chocolates are in each box?
There is a full range of chocolates from which the selection is made for each box. Please note that this is done by hand (with gloves on) so boxes of the same size will not have identical contents, but there will be a wide variety.
Are all the boxes the same?
No, they are packed by hand and contents will vary. You can be assured however that there will be a very full range of different flavours and fillings.
Is the whole range really in every box?
In the 1kg box, yes. In the smaller boxes, the whole range will not fit in. In those cases there is a wide mixture commensurate with providing you with a varied selection and the physical constraints of the box.
How do they compare to standard chocolate from the High Street?
There is no comparison to the products from Cadbury's, Terry's or even Suchard or Lindt. These are Belgian chocolates from Brugge, the center of the hand made Belgian chocolate industry. They are amongst the very best chocolates in the world. Cadbury's Fruit and Nut is a wonderful confection for everyday but this is in a different league. It is like the difference between smoked farmed salmon and Scottish Smoked Wild Salmon. By the same token, a Mars a day may well help you work rest and play, but our product is for luxury enjoyment for those who finished playing ages ago and now wish to enjoy a sophisticated confection which matches the very best there is.
How do they compare to other Belgian brands such as Godiva and Leonardis?
Again, as good as they are, they do not match the taste, flavour, smell and overall experience of Dumon chocolates. Godiva and Leonardis are produced in a factory by machines in the bulk required to be sold throughout the world. Dumon is made in a 'kitchen' environment by dedicated staff with years of experience in the production of haute couture confection.
The chocolates are hand made to the highest standards and are also finished and packed by hand. The production level is small. There is only enough to supply a handful of shops in Brugge and Chocobong.com
Are there any nuts in them?
Yes. Many of the chocolates have whole nuts or part nuts in them. Further, the pralines are made with nuts as are the marzipans. Even those chocolates which do not specifically contain nuts may contain traces of nut as they are made in the same premises as those which do contain nuts. Our product is NOT suitable for anyone suffering from a nut allergy.
Are they suitable for a gluten (coeliac) or wheat-free diet?
For reasons of legal liability, we are unable to make a definitive statement on this subject. However, one of our founders is a coeliac and she has quizzed Dumon in detail and is satisfied that the chocolates are suitable for her to eat (and she does, in quite some volume). We are looking into working with Dumon in order to get their range certificated by an official coeliac organisation so that we can then make an unqualified statement on this subject.
For clarity, the proprietor of Dumon has stated to us that no wheat, oats, rye or barley to which a coeliac would be affected by are used on the premises. But these chocolates are NOT certified as being wheat-free of gluten-free at this point in time.
Are they suitable for a diabetic diet?
For reasons of legal liability, we are unable to make a definitive statement on this subject. However, our non-diabetic chocolates are manufactured with all natural ingredients including sugar. So a diabetic should treat these chocolates in the same way as they would any other non-diabetic confection.
We are pleased to be able to offer a range of sugar free praline chocolates from Dumon. We understand that these chocolates may be suitable for a diabetic depending upon the type and severity of their condition. We are unable to advise on their suitability in any specific instance and would advise that if in doubt, a diabetic should consult their doctor. Please see question below.
Do you offer a sugar-free range that may be suitable for diabetics?
We are pleased to be able to offer a range of sugar free praline chocolates from Dumon. These are produced in the same way as the standard range EXCEPT that Maltitol is used instead of sugar. We understand that these chocolates may be suitable for a diabetic depending upon the type and severity of their condition. We are unable to advise on their suitability in any specific instance and would advise that if in doubt, a diabetic should consult their doctor.
Is it possible to control oneself when faced with such exquisite confection?
No, it is not. Most of our customers are completely out of control.
What is a Ballotin anyway?
According to a trawl through various dictionaries we have come up with two definitions:
noun An officer who has charge of a ballot box.
noun The French word for a small, elegant box of chocolates designed to prevent the chocolates from damaging each other. In 1912 Louise Agostini, wife of the grandson of the founder of Neuhaus Chocolates created the ballotin.